Quality Policy

ADAC, an organization dedicated to aeronautical consultancy, openly declares its intention to
offer competitive services to all its customers; for this reason, it has implemented a quality management system
within the organization, whose main objective is to achieve the satisfaction
expected by customers, through established processes based on a process of
continuous improvement.

ADAC ‘s quality management system is designed so that the services provided by the
organization are carried out correctly and efficiently, using the appropriate means
for this purpose and in such a way as to achieve maximum results.

In order to meet the proposed objectives, the quality management system established by ADAC,
based on the reference standard UNE-EN-ISO 9001 :2015, is supported by the following basic pillars
established by the Management:

► Competence and leadership by top management as a commitment to develop the
Quality Management System.
► Determine the internal and external stakeholders that are relevant to the
quality management system and meet their requirements.
► Understand the context of the organization and determine the opportunities and risks of the organization
as a basis for action planning to address, assume or deal with them.
► To ensure the satisfaction of our customers, including the parties interested in the
results of the company, in all matters relating to the performance of our activities and their
impact on society.
► Establish objectives and goals focused on the evaluation of performance in terms of quality,
as well as continuous improvement in our activities, regulated in the Management System that
develops this policy.
► Compliance with the requirements of the legislation applicable and regulatory to our activity, the
commitments acquired with customers and interested parties and all those internal rules or
guidelines to which ADAC submits itself.
► Motivate and train all personnel working in the organization, both for the correct performance
of their job and to act in accordance with the requirements imposed by the Standard of
reference, providing a suitable environment for the operation of the processes.
► Maintenance of fluid communication both internally, between the different levels of the
company, and with clients.
► Evaluate and guarantee the technical competence of the personnel for the performance of their functions, as well
as to ensure their adequate motivation for their participation in the continuous improvement of
our processes.
► Ensuring the. correct state of the facilities and the appropriate equipment, so that
are in line with the company’s activity, objectives and goals
► Guarantee a continuous analysis of all relevant processes, establishing the relevant improvements
in each case, based on the results obtained and the objectives
established.
It should be noted that ADAC, declares its commitment to the establishment and development of policies
that integrate equal opportunities, without discrimination based on sex, as well as to promote
measures as a strategic principle of our corporate and human resources policy to
achieve effective equality between women and men.

These principles are assumed by the Management, which has the necessary means and provides its
employees with sufficient resources for their fulfillment, expressing them and putting them in public
knowledge through this Quality Policy.